Store policies

Prices and availability may change. An online listing, quote, saved project list or submitted request does not guarantee inventory. Stock is reserved only after Simple Supply confirms the order and the required payment or agreed deposit has cleared, subject to the written terms on your invoice.

We make reasonable efforts to keep descriptions, measurements, photographs and pricing accurate. If an error affects an order, we will explain the correction and obtain approval before charging a higher amount. We may cancel an unfulfilled affected order and refund the applicable payment as required by law.

Online and in-store prices or promotions may differ. Discounts cannot be combined unless the offer expressly allows it. Tax, delivery and any separately agreed services or fees are shown on the invoice.

Payment is due in full at purchase unless different terms are stated on your invoice. We accept credit and debit cards, cash, business checks, cashier’s checks, ACH, Zelle and Bitcoin, subject to verification and availability of the payment method.

Eligible credit-card payments may carry a disclosed surcharge of up to 3%, never more than our applicable cost of acceptance or the legal or card-network limit. Debit and prepaid cards are not surcharged. Any permitted surcharge is disclosed before payment and separately identified on the receipt; this policy does not add a fee to an existing balance.

Orders are not reserved, released, scheduled for delivery or available for pickup until the required payments have cleared and the order is confirmed. A recorded payment confirmation is not a guarantee that a check, bank transfer or other reversible payment has finally cleared.

Deposit receipts identify the goods, price, deposit, remaining balance, refund conditions, reservation period and any agreed storage or delivery charges. Please ask for these terms before paying. Payment arrangements must be approved in writing.

Returned payments and unpaid balances may result in a hold on fulfillment and reasonable, previously disclosed fees permitted by law. Nothing here limits a customer’s lawful right to dispute a charge. Contact us promptly about a payment error.

Use only payment instructions confirmed directly with Simple Supply. Verify any change to bank or payment details through a known contact. Do not send full card numbers, passwords or banking credentials through email or MySupply messages. Bitcoin payments use the quoted amount and instructions for that transaction; any approved refund method and value will be confirmed in writing.

Review your quote and invoice before approving a purchase or deposit. Tell us about errors immediately. We will confirm approved changes in writing; a conversation or request alone does not change an order.

An order confirmation records the agreed order. It does not by itself mean stock is ready, payment has cleared, or delivery is scheduled. Wait for the relevant pickup or delivery notice.

• Product name, color, style, model and SKU
• Quantity, selling unit, coverage and measurements
• Price, taxes, discounts and separately stated fees
• Pickup or delivery location and agreed services
• Special-order, clearance or final-sale status
• Installation requirements and product compatibility

Contact support@simplesupplyusa.com for return authorization before bringing or shipping merchandise back. Standard-stock products may be returned within 14 calendar days of purchase if unused, uninstalled, in original packaging, in resalable condition and accompanied by the original receipt or invoice. Approval is subject to inspection.

Approved standard-stock returns are subject to a 30% restocking fee. Exchanges require the same approval and eligibility checks. There is no automatic price adjustment for later promotions.

Original delivery, handling, processing and installation charges are generally nonrefundable for an ordinary change-of-mind return. This does not limit refunds or other remedies required for our error, defective goods or by law. Card surcharge refunds follow applicable card-network requirements.

Approved refunds normally go to the original payment method. Store credit or another lawful method may be used with your agreement if the original method cannot be used. We will confirm the refund amount, deductions and method; provider processing times vary.

• Special-order or custom products are final sale once submitted to the supplier, subject to the Special Orders section.
• Appliances and vanities are final sale, except for defects, an approved written exception or rights required by law.
• Clearance, liquidation, closeout, open-box, remnant and disclosed “as-is” merchandise are final sale.
• Opened packages; installed, cut, altered, mixed or used materials; and partial cartons, bundles or pallets are not eligible for ordinary returns.
• Products damaged after pickup or delivery are not eligible for ordinary returns. A qualifying warranty or legally required remedy may still apply.

Special orders require a 50% deposit or full payment, as stated on your invoice, before we submit the order to the supplier. Any remaining amount is due under the invoice terms and before release unless a written credit arrangement applies.

After supplier submission, special or custom orders cannot be changed, cancelled, returned or refunded for a change of mind, except where required by law or expressly approved by Simple Supply in writing. Ask us to confirm the product and all specifications before submission.

Arrival dates are estimates. Manufacturer, supplier, freight, weather and other delays may occur. We will communicate material changes and any options or refunds required by law. We will not substitute a different product without your approval. An estimate is not a guaranteed arrival date.

Submit cancellation or change requests before merchandise has been ordered from a supplier, prepared, transferred, loaded, shipped or scheduled for delivery. We will confirm whether the request can be accommodated. A request is not an approved cancellation.

An approved standard-order cancellation may carry a 10% cancellation fee, where disclosed before purchase and permitted by law. A cancellation fee and the 30% return restocking fee are not both charged on the same merchandise for the same cancellation or return.

Special-order and custom products follow the Special Orders section. No fee overrides a refund or cancellation right required by law. If Simple Supply cancels an unfulfilled order, the applicable payment is refunded without a customer cancellation fee.

Clearance, liquidation, discontinued, open-box, remnant and disclosed “as-is” merchandise is sold in its stated current condition and is final sale for a change of mind. Review disclosed defects, missing parts and packaging before purchase.

Confirm that enough material is available for the whole project. Additional or matching inventory may not be available. “As-is” does not excuse misdescription or eliminate rights that cannot lawfully be excluded.

Color, grain, texture, dimensions, dye lots, production runs and shade can vary between samples, photographs, displays and delivered products. Natural materials may contain normal characteristics and variations that are not defects.

Buy sufficient material for the entire project, appropriate waste and future repairs. We cannot guarantee a match for later purchases. Compare cartons, labels and lots before installation; follow the manufacturer’s instructions for blending and layout.

Do not install a product that appears wrong or unsuitable. Contact us before proceeding. A product defect remains subject to applicable warranty and legal remedies.

Our estimates use the measurements and information available at the time. Unless Simple Supply provides a written professional measurement service, customers and their contractors are responsible for verifying measurements, quantities, waste factors, installation requirements and product compatibility.

Confirm the selling unit on the invoice: square feet, linear feet, boxes, pieces, bundles, pallets or another stated unit. Coverage and packaging vary by product; a pallet or box is not a standard quantity across all products.

We are not responsible for shortages or excess caused by inaccurate customer-supplied measurements or project changes, except where required by law. An estimate is not a construction specification or installation guarantee.

Wait for confirmation that your order is ready and arrange pickup before traveling. Use the pickup location and instructions in your ready notice; the contact address on this policy is not a pickup appointment.

Orders must be collected within 14 calendar days after we notify you that they are ready, unless another period is agreed in writing. Bring your order or invoice number. Tell us in advance if another person will collect; we may request identification or authorization.

Bring a suitable vehicle or trailer with adequate load capacity, protective materials and tie-downs. You are responsible for securing the load and lawful transportation. We may refuse unsafe loading or loading likely to damage the vehicle or goods. Loading assistance does not remove rights or responsibilities imposed by law.

Inspect and count goods before leaving and have shortages or visible damage recorded. Do not sign for quantities you did not receive. Report problems within 24 hours under the Damage section.

For a partial pickup, review the collection record showing quantities taken and remaining. Partial collection does not restart the original pickup or storage deadline for the remaining ready merchandise unless we agree otherwise in writing. Arrange the next collection with your rep.

After the 14-day pickup period, a storage fee of $50 per order per week may apply if disclosed before purchase and permitted by law. We will identify applicable storage charges and any written extension. Contact us before the deadline if you need more time.

Merchandise left more than 45 days after the ready notice may be reviewed as uncollected. We will attempt written contact and provide any legally required notice and opportunity to collect before exercising a lawful remedy. Goods and payments are not automatically forfeited on day 46.

Any sale, disposal, cancellation, refund or application of proceeds will follow the applicable agreement and law. Contact support promptly to resolve an uncollected order.

Delivery dates and arrival windows are estimates, not guarantees. Payment must meet the invoice terms and clear before release. We will provide scheduling information; changes may occur due to freight, traffic, weather or other conditions.

Standard delivery is curbside at a safely accessible driveway entrance. Entry onto a driveway or another unloading point requires safe access and prior agreement. Standard service excludes carrying goods indoors, moving existing items, installation, assembly and debris removal unless separately listed on the invoice.

Provide the correct address, access instructions and any vehicle-size, gate, parking, terrain, weight or overhead-clearance restrictions before scheduling. The driver may decline an unsafe unloading location. Keep the unloading area clear of people, pets and obstructions.

Additional charges may apply for waiting time, restricted access, requested rescheduling, incorrect addresses, refused deliveries or repeat attempts when disclosed and agreed as applicable. Contact us promptly if plans change.

You or an authorized adult must be present to inspect and accept the order unless we approve another arrangement in writing. Count packages and note visible damage or shortages on the receipt whenever possible. A signature does not waive nonwaivable legal rights. Report a problem within 24 hours and do not install affected goods.

Inspect merchandise at pickup or delivery. Note visible damage, missing quantities or incorrect items on the collection or delivery receipt whenever possible. Report problems to support@simplesupplyusa.com within 24 hours so we can investigate quickly.

Keep the goods, packaging and labels available for inspection. Do not install, alter or discard affected products until we give instructions. Installation of a visibly damaged or incorrect product may affect return or warranty eligibility and avoidable labor-cost claims.

The 24-hour reporting request does not waive rights for latent defects, manufacturer warranty claims or other rights that cannot lawfully be limited. Report a hidden problem promptly after discovering it.

• Order or invoice number and your contact information
• Description of the issue and affected quantities
• Clear photos of the product and all relevant packaging
• Photos of shipping damage and the delivery receipt, if available
• Product labels, lot/batch numbers, model or serial numbers when applicable

Unless installation is expressly included in a written agreement, Simple Supply sells materials only. A referral is not an installation contract. Independent installers are separate businesses, not our employees or agents; customers evaluate, hire, pay and supervise them.

Inspect and approve products before installation. Follow manufacturer instructions for storage, acclimation, subfloor or substrate preparation, moisture testing, compatibility, installation and maintenance.

Except where required by law or an applicable written agreement, we are not responsible for avoidable labor, removal, delay or related costs caused by installing visibly damaged, incorrect or unsuitable material. Contact us before installation if there is a concern.

Some products include a manufacturer warranty. Coverage, exclusions, documentation and claims procedures are set out in that warranty. Ask for available warranty information before buying, especially for clearance or open-box goods.

Retain your invoice, labels, lot numbers, model/serial numbers, installation records and maintenance documents. Follow manufacturer requirements for transportation, storage, acclimation, preparation, installation, maintenance and use.

Any additional written store warranty will be identified in your purchase documents. Nothing here limits an express warranty already made or warranties and remedies that cannot lawfully be excluded. Contact us for assistance identifying the appropriate warranty claim process.

A MySupply project list, quote request, proposed price or order request does not charge a payment method, reserve stock or create a confirmed sale. Your rep confirms acceptance, quantities, prices, tax, delivery and payment terms.

Name Your Price is available only to invited customers and eligible stock under the displayed program rules. An offer can be accepted, declined or discussed with your rep. An accepted offer does not waive other written terms or final-sale disclosures.

WholeHome and other promotions use the requirements displayed before acceptance. Negotiated offers and discounts do not combine unless expressly allowed. Separate auction or rental terms will be provided before participation; a coming-soon page is not a booking or permission to bid.

Website information is general guidance. Product appearance varies with photography, lighting, screens and manufacturing. Website content does not replace manufacturer specifications, installation instructions, warranty documents or professional advice.

Keep account information accurate, protect your password and use only accounts you are authorized to access. Report suspected unauthorized access to support. Do not upload unlawful content, impersonate others or interfere with the service.

External sites, payment providers and manufacturer resources have their own terms and privacy practices. We may restrict misuse of our services, subject to applicable law and existing purchase rights.

Information you provide may include your name, contact details, company, billing or delivery address, tax-exemption records, inquiries, project lists, rep conversations, order history and payment references. Website services also process information needed to maintain secure accounts, sessions and service operation.

We use information to respond to inquiries, prepare quotes, process and fulfill orders, maintain records, provide support, operate MySupply, prevent misuse and send operational updates. Information may be shared with staff and service providers who support hosting, communications, payment processing, deliveries or another requested service, or when required by law.

We do not sell customers’ personal information. Payment providers process their own transactions under their terms. Do not send full payment-card numbers, passwords or sensitive banking credentials in contact forms or messages.

Accounts use session cookies and may remember device preferences. Disabling necessary cookies can prevent sign-in. We retain information as needed for business records, fulfillment, support, security and applicable legal obligations; an account deletion request does not necessarily erase required transaction records.

Promotional email or text messages are sent only when permitted. Follow the opt-out instructions in a promotional message or contact support to withdraw a marketing preference. Opting out of marketing does not stop essential order, receipt, delivery, security or other service communications.

Contact support@simplesupplyusa.com to ask about your information, request a correction or deletion, or raise a privacy concern. We may verify identity and explain any records we must retain. We use reasonable safeguards, but no system can guarantee absolute security.

Effective date: October 6, 2026. Last updated: September 24, 2026. These policies explain the terms for new purchases on or after the effective date. Earlier transactions keep the terms agreed at purchase and all applicable legal rights.

Written, transaction-specific terms agreed before purchase control where they differ from these general policies, subject to applicable law. Exceptions must be confirmed by Simple Supply in writing. Posting a policy or sending a later email does not retroactively add fees or restrictions to a completed purchase.

We may update policies for future transactions. The version in effect at purchase generally applies. Nothing here limits a right or remedy that cannot lawfully be waived. Contact us if a policy is unclear before paying or installing materials.

Simple Supply, a trade name of Cleveland Vinyl LLC. Contact address: 4300 Cranwood Pkwy, Warrensville Heights, OH 44128.

Email: support@simplesupplyusa.com. Website: https://simplesupplyusa.com. Include your order or invoice number and affected products when asking about a purchase.

Use the confirmed location, hours and instructions on your pickup or delivery notice before traveling. For damage claims, include photos and quantity details. Do not send sensitive payment credentials.

Email customer support · View contact address on a map