Privacy Policy
Cleveland Vinyl LLC · Simple Supply
Effective and last updated October 20, 2026.
Simple Supply is the customer-facing business name of Cleveland Vinyl LLC.
Information we collect and how we use it
Information you provide may include your name, contact details, company, billing or delivery address, tax-exemption records, inquiries, project lists, rep conversations, order history and payment references. Website services also process information needed to maintain secure accounts, sessions and service operation.
We use information to respond to inquiries, prepare quotes, process and fulfill orders, maintain records, provide support, operate MySupply, prevent misuse and send operational updates. Information may be shared with staff and service providers who support hosting, communications, payment processing, deliveries or another requested service, or when required by law.
We do not sell customers’ personal information. Payment providers process their own transactions under their terms. Do not send full payment-card numbers, passwords or sensitive banking credentials in contact forms or messages.
Accounts use session cookies and may remember device preferences. Disabling necessary cookies can prevent sign-in. We retain information as needed for business records, fulfillment, support, security and applicable legal obligations; an account deletion request does not necessarily erase required transaction records.
Contact support@simplesupplyusa.com to ask about your information, request a correction or deletion, or raise a privacy concern. We may verify identity and explain any records we must retain. We use reasonable safeguards, but no system can guarantee absolute security.
SMS privacy: We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. SMS consent is not sold, rented, or transferred to other businesses for their own messaging campaigns.
For customers who choose order texts, we process the mobile number, consent and opt-out records, requested quote, order-related and sample-return message content, and delivery status to provide the requested service. Communications providers, including Twilio and mobile carriers, process information as necessary to deliver messages and honor opt-outs; this does not authorize their use of your consent for marketing.
Reply STOP to unsubscribe from Simple Supply order texts. We may send a final confirmation of your opt-out, after which order texts stop unless you opt in again. We may still contact you by email, phone, or another appropriate channel about your orders. Texting consent is optional and is not required to purchase or maintain a MySupply account.
See our Cookies & browser preferences notice for optional analytics, storage choices, retention periods, and cookie controls.
For the order texting program, read our SMS Terms.
Contact us
Cleveland Vinyl LLC / Simple Supply. Contact address: 4300 Cranwood Pkwy, Warrensville Heights, OH 44128. Use the confirmed pickup location on your order before traveling.