Terms & Conditions
Cleveland Vinyl LLC · Simple Supply
Effective and last updated October 20, 2026.
Simple Supply is the customer-facing business name of Cleveland Vinyl LLC.
Website, MySupply & orders
These terms describe use of the Simple Supply website, MySupply, and our optional order texting program. Cleveland Vinyl LLC operates these services under the business name Simple Supply.
Keep your account information accurate and your sign-in credentials private. Use our services lawfully, and do not impersonate others, submit unlawful content, or interfere with service operation. Contact support if you suspect unauthorized access.
Product listings, project lists, and submitted requests are subject to confirmation. Your written order terms and applicable store policies govern purchases, payments, returns, and fulfillment. These website and SMS terms do not retroactively add fees or restrictions to existing purchases.
External payment providers and other linked services have their own terms and privacy practices. Our Privacy Policy explains how we handle information in our services.
Read store policies · Read our Privacy Policy
SMS Terms
Simple Supply Order Updates is operated by Cleveland Vinyl LLC under the customer-facing business name Simple Supply. This optional SMS program provides individually requested quotes, order confirmations and status updates, invoices, payment receipts, outstanding balance notices, pickup readiness, delivery scheduling, and pickup or delivery completion notifications. Customers who also agree to sample-return texts receive reminders about samples or displays still checked out, before and after the expected return date. Messages may contain secure links to quotes, order details, invoices, or receipts on simplesupplyusa.com. This program does not send promotional offers or marketing broadcasts.
We send order texts only after you affirmatively consent to receive them at your mobile number. When you opt in verbally in store or by phone, our representative explains the program and records your permission in our CRM. You can also request a single quote by text; staff record that request without enrolling you in automatic updates. Providing a phone number, placing an order, or opening a MySupply account does not by itself enroll you. Consent is not a condition of purchase. Only provide a number you own or are authorized to use, and tell us if it changes.
Message frequency varies based on your orders, payments, pickup or delivery activity, and sample returns. Sample-return reminders are normally sent the day before the expected return, the first day overdue, and weekly afterward until the return is recorded. Message and data rates may apply. Your wireless provider determines any charges under your plan.
Reply STOP to any program text to unsubscribe. You may receive a final confirmation message, after which no further program texts will be sent unless you opt in again. To resume, reply START to the same number or contact support for help with re-enrollment. We can continue to serve your orders through other communication channels.
Reply HELP for assistance, email support@simplesupplyusa.com, or call (216) 510-0040. For order changes, urgent requests, or questions about a balance, contact your representative or support directly. An ordinary text reply is not confirmation that an order change has been approved.
Delivery of text messages depends on your carrier, device, and network availability and is not guaranteed. Carriers are not liable for delayed or undelivered messages. Check your invoice and confirmed fulfillment arrangements if a message is delayed or missing. These terms do not limit rights that cannot lawfully be excluded.
Keep secure order links private because they may provide access to order and payment-summary information. Do not send full card numbers, bank credentials, passwords, or other sensitive credentials by text.
We may update these SMS terms for future use of the program. Updates do not enroll you in a different messaging purpose or authorize marketing without the required consent. These SMS terms do not change the prices, payment obligations, return rights, or other terms agreed for an existing order.
Contact us
Cleveland Vinyl LLC / Simple Supply. Contact address: 4300 Cranwood Pkwy, Warrensville Heights, OH 44128. Use the confirmed pickup location on your order before traveling.